A service is coming to assist you, instead of (or in conjunction with), a QCAT Application.
Put your PREDATOR in the SPOTLIGHT with a FREE WEBSITE!!!
During a QCAT Q1363-23 hearing on 29 August 2023, where a Property Manager (PM) appeared for the real estate and property owner respondents, concerns were raised regarding Adjudicator Tonya Marshall's perspective on the treatment of tenants by the respondents, when the tenants provided evidence of being intimidated, and where the Adjudicator normalised intimidation to be a standard practice in tenancy issues. This viewpoint raises significant concerns about Marshall's understanding of the Unconscionable Conduct provisions under the Australian Consumer Law (ACL), which are intended to protect individuals from exploitative business practices, highlighting a potential gap in the application of consumer protection laws in tenancy disputes heard by QCAT.
Adjudicator Marshall's handling of the QCAT hearing has also raised significant concerns regarding due process and fairness, particularly in her failure to seek a response from the PM regarding the tenants' allegations in their Statement of Claim, when a written response to each point of claim had not been filed or served. Such behaviour appears to have compromised the integrity of the proceedings.
The writer, drawing on extensive experience in litigation, emphasises that it is highly unusual for a judge to overlook an applicant's (or plaintiff's) statement of claim so egregiously. In cases where a timely response or defence is absent without valid justification, summary judgment is typically the recourse; however, the dismissal of the tenants' Application & Statement of Claim instead by Marshall, again raises significant concerns about QCAT's judicial process and fairness.
Additionally, Marshall's invitation for the PM to present fresh and unchallenged assertions not previously recorded in any written response by the respondents, which the tenants found totally surprising and dishonest, suggests a lack of impartiality and adherence to procedural norms. This combination of factors had led to a dismissal of the tenants' Application and Statement of Claim based on fabricated information within the unchallenged assertions, raising serious questions about the justness of the QCAT adjudication process.
In the circumstances, the tenants' claims in their Statement of Claim were not properly acknowledged thus creating a troubling matter by the Tribunal, that lead to the suspicion of a deliberate setup facilitated by Marshall and the PM, given that the PM had previously filed and served a notice that she would not be attending the hearing. However by complete surprise to the tenants, in fact the PM did attend, for the purpose of orally introducing dishonest Fabricated Evidence and Lies by further surprise, which the Adjudicator readily lapped up, all while ignoring the truthful evidence in the Statement of Claim.
A subsequent situation highlights a troubling dynamic, where the Property Manager and her Real Estate Agency respondent, under guidance from their lawyers, felt compelled to offer a five figure financial compensation to the tenants as a response to public scrutiny published on websites created by one of the tenants.
This surely indicates that the treatment the tenants received during the Tonya Marshall hearing involved serious misconduct that appears to also involve criminality. Clearly this was a desire to avoid further website exposure of unethical and dishonest practices by the Real Estate Agency respondent.
This again raises significant concerns about the integrity of the QCAT Tribunal's judicial process, particularly when fabricated evidence was used against the tenants, and their legitimate objections were disregarded.
Despite strong vocal objections by the tenants to the miscarriage of justice they witnessed during the proceeding, Adjudicator Marshall dismissed their Application and Statement of Claim, siding with the Property Manager’s unfounded claims raised by surprise at the hearing, thus highlighting a troubling instance of QCAT's legal inequity.
Adjudicator Marshall's behaviour has led to significant emotional distress and personal injury to the tenants, causing them ongoing grief, aggravation and distrust of Queensland's Judicial System, that has persisted since the hearing. This impact again raises concerns about the fairness and appropriateness of the adjudication process.
The emotional distress imposed on the tenants, has been significantly aggravated by the Appeal of the Marshall hearing, where it was clearly more about a Cover-up of what happened, rather than delivering justice to the tenants and the taxpayers of Queensland who pay those employed at QCAT, and put their trust in them to deliver justice.
By virtue of there being a Cover-up, is evidence in itself, of the disgraceful QCAT behaviour that is sought to be Covered-up, by a betrayal of public trust.